Returns & Exchanges

At QIDI Tech, we stand behind the quality of our 3D printers and offer a 30-day return window for items in their original condition. We are committed to ensuring your creative journey is supported by high-performance hardware and a seamless support experience.

Return Process

• 1.
  Initiate a Request

  Contact our technical support team within 30 days of delivery with your order number and the reason for the return.

• 2.
  Technical Assessment

  Our engineers will review your request and provide troubleshooting steps or approve the return if the issue cannot be resolved.

• 3.
  Secure Packaging

  Pack the device in its original box with all accessories, cables, and manuals to ensure safe transit back to our facility.

• 4.
  Inspection and Refund

  Once received and inspected for damage, we will process your refund or exchange within 7-10 business days.